FAQs

Hair advice

I am loosing hair every time I comb, brush or touch my hair, what can I do?

My first bit of advice is always to remain calm. We don’t realize how much stress plays a part in all of our hair troubles. Purchase the restore system. Start off with the once a week treatment if possible for the first month then go to bi-weekly for month 2 and 3.

What can i use for my dry flaky scalp?

Our RELIEF cream is ideal for repairing and hydrating dry itchy and scaly scalp conditions. It is lightweight and can even be applied while wearing your silk press. Use every other day for best results and to see quick noticeable changes.

Are the treatments online the same treatments offered in the clinic?

The basis of the treatments are the same. However, treatments done in the clinic come with more attention to detail and customization as the condition changes and improves. Our team of certified Trichologist can better serve you and your condition when we see you regularly in the clinic.

Ingredients

Are your products suitable for children?

All of our products are 100% organic so they are suitable for children. However, they contain 3% of essential medical grade oils for healing and repairing of conditions and should be used in smaller quantities on children 2 and over. Those who are sensitive or under 2 years of age, should use the product BABY HAIR. BABY HAIR is specially formulated for those growing and compromised cell structures.

Is there a list of ingredients?

Yes most of the products have the ingredients printed on a ingredient card that comes with the product or the container label. Otherwise, we will be happy to provide the ingredients for you per your request.

Do your products cause allergic reactions?

Not typically, however, it is always a great idea to do a patch test when using any products even natural and organic products as we can be allergic to or develop allergies to components in nature.

Shipping

How soon can i expect my order?

All orders placed by 1pm, Monday through Saturday will process the same day and be shipped out that day. Products should be received 3-5 days after processing.

What Shipping carrier do you use?

Currently we ship all products through the USPS. If you require any other type of shipping carrier please contact us immediately upon placing your order and we will do our best to accommodate your shipping request.